"Servicing the Customer!"
Feb. 22nd, 2008 07:19 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
elfsI blogged a while ago about my bookbag giving up the ghost. I've been carrying it around ever since. True, the zipper's broken and it has no shoulder strap anymore, but dammit it still carries everything.
I decided the other day to try and do something about it. I'm rather picky about my bookbags, and what I want is something that looks rugged and, well, Indiana-Jonesy. Something khaki and canvas.
I walked into Bergman's Luggage, a downtown luggage shop, rather mid-to-high-end. It's next to Zanadu Comics, which is why I know of it. I was willing to pay upward of a C-note for a decent bag, maybe even exceed that. I've shopped at Bergman's luggage before, and even bought my laptop sleeve from them three years ago.
A woman greeted me. I presented my case: I was looking for a new laptop bag with a durable over-the-shoulder strap. That's all. I figured if I found what I wanted I'd know it, I just wanted her to lead me to the messenger bags and laptop attachés. I was dressed for work: my work drag is pure work drag: collared shirt, slacks (usually unironed), often with a day or two's worth of stubble but otherwise, y'know, software geek drag.
She took one look at me, up and down, and said, "You're probably not going to find what you want here. Maybe you'd be better off shopping on-line?"
I was stunned. She wasn't even going to try. "Fine," I said. "I'll do that." I'll take my business elsewhere.
But I have a small clue for her. Geeks are often very passionate about their bookbags. We have to carry them every day; they carry all our electronics and ephemera, and often much of our daily life is in the bag. They also get heavy, so we need to get one that's strong and sits well across the shoulder and back. And we need to know if they fit the big things, like the laptop. I don't want to shop "on-line" for a bookbag. I want to try them on, see how they balance, maybe slip my machine into it and make sure it fits well. I may not shop often, but when I do I try to find the best product possible for me.
I'm extremely annoyed that this woman took one glance at me and decided that she wasn't going to get a commission, and she said so. I mean, she should tell that to the last guy from the store who sold me something. Anyway, I'm just not going to shop there ever again.
I decided the other day to try and do something about it. I'm rather picky about my bookbags, and what I want is something that looks rugged and, well, Indiana-Jonesy. Something khaki and canvas.
I walked into Bergman's Luggage, a downtown luggage shop, rather mid-to-high-end. It's next to Zanadu Comics, which is why I know of it. I was willing to pay upward of a C-note for a decent bag, maybe even exceed that. I've shopped at Bergman's luggage before, and even bought my laptop sleeve from them three years ago.
A woman greeted me. I presented my case: I was looking for a new laptop bag with a durable over-the-shoulder strap. That's all. I figured if I found what I wanted I'd know it, I just wanted her to lead me to the messenger bags and laptop attachés. I was dressed for work: my work drag is pure work drag: collared shirt, slacks (usually unironed), often with a day or two's worth of stubble but otherwise, y'know, software geek drag.
She took one look at me, up and down, and said, "You're probably not going to find what you want here. Maybe you'd be better off shopping on-line?"
I was stunned. She wasn't even going to try. "Fine," I said. "I'll do that." I'll take my business elsewhere.
But I have a small clue for her. Geeks are often very passionate about their bookbags. We have to carry them every day; they carry all our electronics and ephemera, and often much of our daily life is in the bag. They also get heavy, so we need to get one that's strong and sits well across the shoulder and back. And we need to know if they fit the big things, like the laptop. I don't want to shop "on-line" for a bookbag. I want to try them on, see how they balance, maybe slip my machine into it and make sure it fits well. I may not shop often, but when I do I try to find the best product possible for me.
I'm extremely annoyed that this woman took one glance at me and decided that she wasn't going to get a commission, and she said so. I mean, she should tell that to the last guy from the store who sold me something. Anyway, I'm just not going to shop there ever again.
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no subject
Date: 2008-02-24 01:23 am (UTC)I remember when I needed a new backpack, and I did exactly what you said. I went over to the bookstore on campus (because work was going to pay for it, yay!) and took my old backpack, plus my laptop. And I walked in to the counter, told them what I was doing, and showed them that my old bag had only my laptop in it, and nothing else. And I was going to be a while, sorry for taking up space. I proceeded to take down a sample of their bags, try each one on, load it up with the laptop, walk around, try the straps, etc. I finally settled on one which was *very* nice, fit me well and all, and I've been happy since. It took me a half hour, mind, but it's what I wanted.