Customer service pap
Nov. 29th, 2004 04:01 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
elfsRobotic voice: "Good afternoon, sir. How may I provide you with excellent service?"
Okay, question of the day: when did this kind of ridiculous verbosity become normal? I mean, what's wrong with "How may I help you?" or "How may I be of service?"
The woman on the other end of the phone did her job with perfunctory professionalism, and I appreciated the way the call proceeded, despite the awkward opening, until we were done:
"Thank you sir. Did I provide you with excellent service?"
"Yes, fine. Thank you." I was tempted to make some sort of vague Bill & Ted gesture at the phone. "Be excellent to each other!"
I think I'm going to write these people (it was Bank of America, in case anyone's curious) and tell them that their "customer service script" is ridiculous, annoying, patronizing, incoherent, and unworthy of their fine institution.
Okay, question of the day: when did this kind of ridiculous verbosity become normal? I mean, what's wrong with "How may I help you?" or "How may I be of service?"
The woman on the other end of the phone did her job with perfunctory professionalism, and I appreciated the way the call proceeded, despite the awkward opening, until we were done:
"Thank you sir. Did I provide you with excellent service?"
"Yes, fine. Thank you." I was tempted to make some sort of vague Bill & Ted gesture at the phone. "Be excellent to each other!"
I think I'm going to write these people (it was Bank of America, in case anyone's curious) and tell them that their "customer service script" is ridiculous, annoying, patronizing, incoherent, and unworthy of their fine institution.
