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Omaha and I took the girls to the park this afternoon for a picnic lunch and garage sailing. We used the picnic basket I had bought for her in the depths of winter, a backpack affair dense-packed with a picnic blanket, settings for four, insulated food compartment, wine holder, and cutting board. Three egg salad sandwiches, one BLT, potato chips and one of those mini watermelon things later, we were stuffed. The mini-watermelon was perfect for four people in size but insuling-demanding sweet. Whoever engineered those things should be commended.

The day had been sunny, but the clouds were oozing overhead slowly. The girls played in the park for an hour or so. We drove to the garage sale around the corner, where we found some sandals for Yamaarashi-chan. As we drove back around the block, I heard a frightening *POP* and then clack-clack-clack from my left front tire. When we stopped at the next garage sale, I looked: two roofing nails, the broad-head kind, were stuck in my tire.

We went home.

I pulled the nails out with a pair of pliers and, sure enough, they were deep. The tire started losing air immediately. I pulled out the jack and got the car up, the tire off and changed, and headed out for the Les Schwab place around the corner.

I mentioned the name only because they were good to me. The guy who serviced my car reminded me of the good-looking one from Emergency, and when he said he was done I asked if he'd done both holes. "Both? I only patched the one." I pointed out the other one on the tire, he agreed that needed patching, did it quickly, put the tire back on my car, actually screwed the spare back into its niche, and told me there would be no charge. "Sorry for making you wait," he said.

Wow. That's customer relations. Sure, he's out ten bucks, but the next time I need tires, I'll look at his newspaper insert first.

Date: 2004-06-12 07:44 pm (UTC)
From: [identity profile] omahas.livejournal.com
Omaha and I took the girls to the park this afternoon for a picnic lunch and garage sailing.

Uh, Elf, we most decidedly did *not* take a garage for a jaunt on the water. Not only would that be prohibitively expensive, it is also probably against the law.

Heh.

Date: 2004-06-13 12:16 am (UTC)
From: [identity profile] shaterri.livejournal.com
I had exactly the same experience with what's very likely the same Les Schwab. Had a puncture, needed a patch, and they took care of it for free. And I had exactly the same reaction; I ended up going there for my tires. They pushed a little on siping, which I'm not convinced I needed, but other than that were just fine to me. Seems a very solid group.

Re: Likewise

Date: 2004-06-13 01:11 am (UTC)
From: (Anonymous)
I'm alll the way down in Salem, and I had exactly the same experience with them. One of my friends says they're not good to deal with, whereas 3 or 4 have good things to say about them. They give me that same warm happy feeling I got when I found an honest mechanic. :>
-- Rydz

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Elf Sternberg

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