Update on Lenovo

[elfs]

Well, I called them again. And this time, I didn't take no for an answer. They bumped me up to a supervisor, who said he'd call me back.

He did. And he walked me through the process. It turns out you can hack the URL yourself, if you want, to get to the recall processing page, and put in the 20-digit bar code number printed on the battery, but unless you know the URL, the only place to find it is in Lenovo's stupid program.

He didn't give me the URL, darn it, but he did agree to replace the battery. So, I'm happier. But that first dude, ugh...

Comments

[slfisher.livejournal.com]

What's this about a problem with batteries? I have a Thinkpad.

[elfs.livejournal.com]

Lenovo Battery Recall (http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=BATT-LENOVO). It's only some batteries that are problematic; some T-60 batteries were in that "problematic" category, and one of my two was on the recall list.

Note that there is no "non-automated solution."

I especially love this part:

Until a replacement for a recalled battery arrives, if you intend to transport your ThinkPad notebook PC or use it in a manner that may subject it to a strong external impact, you should turn off the system, remove the battery, and only power your ThinkPad by plugging in the AC adapter and power cord.