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Elf Sternberg
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Date: 2006-03-08 02:48 am (UTC)Having tried to find parts on their website, I think it's the same problem you get when you replace manuals with help files.
With a catalog (manual) I can flip thru it and not only find what I was looking for (eventually, if the organization/indexing is bad) and encounter many "Hey, I didn't know they had *that*!" items which I either buy or make note of for the future.
With the website (help file) if I can't figure out the phrase that they've used to index what I'm looking for, I'll never find it, evenm if they have it. And I *won't* see the other stuff in the samer way.
End result, I'm frustrated and making minimal use of this supposed "resource".