Bamboozlement by Sony
Nov. 2nd, 2004 02:41 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
elfsSo, I called Sony this afternoon to get an RMA on the DVD drive. The first guy told me over and over that "Sony cannot honor the warranty of a product that was not used under Windows 2000 or Windows XP." I told him he was full of [censored] and that the DVD drive had run reliably for six months and seventy burns without flaw and if there was something wrong with the drive it was clearly a hardware problem. The spindle wasn't engaging fully and the drive was rattling.
He finally gave me to a 2nd-tier support guy who said, "That's clearly a hardware problem. You know it. I know it. Here's the RMA procedure."
But the first guy was clearly lying to me, and I was annoyed by that. But I got satisfaction out of the competent people, and that's all that matters. And they didn't keep on hold very long; I guess the election has lots of people distracted.
He finally gave me to a 2nd-tier support guy who said, "That's clearly a hardware problem. You know it. I know it. Here's the RMA procedure."
But the first guy was clearly lying to me, and I was annoyed by that. But I got satisfaction out of the competent people, and that's all that matters. And they didn't keep on hold very long; I guess the election has lots of people distracted.
