Elf Sternberg

Indeed, I was truly amazed by the extraordinary service we experienced at Walt Disney World Resort in Orlando a few summers ago. My younger daughter had severe stomach pains after getting off a gas-powered go-kart ride. She didn't even want to sit up, so we put our jackets on the ground by one of the benches and let her just lie down on the ground while a staff person called for the medic. A medic arrived, the area manager, and someone from security - the medic was incredibly friendly, didn't scare my little kid at all, took her vitals, did his job - said everything looked okay. They offered to take her to the hospital if we wanted; we declined. They decided to shut down the ride briefly to inspect all the go-karts, in case any needed maintenance, perhaps not burning fuel cleanly or other emissions causing the problem (wow!).

Sure, on one hand, they are 100% on top of anything that could be a liability - good cover-your-ass action - but, it's done in a way that really, really seems sincere and it honestly seems like they actually care if you're having a good time or not.

They gave us a wheelchair to use for the rest of our time at the park that day, so that Suzie wouldn't have to walk around since she was feeling so uncomfortable. We decided that since she wasn't feeling so great, we were going to cut our stay short that day, but Suzie really wanted to see the Princesses and there was like an hour wait. They took us to the front of the line and Suzie got to quickly say hi and have her picture taken, and then we headed for the park exit. It was wonderful.